33jl Casino Privacy Policy

33jl Casino is committed to protecting the privacy and personal data of all players who use our platform. We understand that trust is the foundation of any good relationship — and that trust starts with being transparent about how we handle your information.

This Policy applies to all personal data collected through the 33jl website, mobile platform, customer support channels, and any other touchpoints where you interact with 33jl. It should be read together with our Terms & Conditions and Responsible Gaming Policy.

We are committed to complying with the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines and the implementing rules and regulations issued by the National Privacy Commission. We take our obligations under this law seriously and have implemented appropriate technical and organizational measures to protect your personal data.

For the purposes of the Data Privacy Act of 2012 and this Policy, 33jl Casino is the personal information controller responsible for your personal data collected through the Platform.

If you have any questions, concerns, or requests regarding your personal data, you may contact our Data Protection Officer (DPO) at the contact details provided in Section 15 of this Policy. We aim to respond to all data-related inquiries within fifteen (15) business days.

33jl collects the following categories of personal data from players:

Identity & Contact Information:

• Full legal name;
• Date of birth (to verify the 21+ age requirement);
• Email address;
• Mobile phone number;
• Residential address (province, city, barangay);
• Government-issued ID details (e.g., PhilSys ID, passport, driver's license, UMID).

Financial Information:

• GCash account number or registered mobile number;
• PayMaya/Maya account details;
• Bank account details (for bank transfer transactions);
• Debit card details (card number, expiry — stored in tokenized form only);
• Transaction history (deposits, withdrawals, wagers, winnings).

Technical & Usage Data:

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Login timestamps and session duration;
• Game history and betting patterns;
• Pages visited and features used on the Platform.

Communications Data:

• Records of customer support interactions (chat logs, email correspondence);
• Feedback and survey responses submitted voluntarily.

33jl collects personal data through the following means:

• Direct Collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated Collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, and server logs;
• Third-Party Sources: Identity verification data from KYC service providers; fraud prevention data from risk management partners; payment confirmation data from GCash, PayMaya, and banking partners.

We do not collect sensitive personal information (as defined under the Data Privacy Act) beyond what is strictly necessary for identity verification and regulatory compliance purposes.

33jl uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your 33jl player account;
• Identity Verification: To verify your age (21+), identity, and eligibility to use the Platform in compliance with PAGCOR regulations;
• Transaction Processing: To process deposits, withdrawals, and other financial transactions through approved Philippine payment channels;
• Service Delivery: To provide access to games, promotions, bonuses, and other Platform features;
• Customer Support: To respond to your inquiries, complaints, and support requests;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct;
• Regulatory Compliance: To comply with applicable Philippine laws, PAGCOR requirements, and anti-money laundering (AML) obligations;
• Responsible Gaming: To monitor gaming behavior and enforce responsible gaming measures where necessary;
• Platform Improvement: To analyze usage patterns and improve the functionality, performance, and user experience of the Platform;
• Marketing Communications: To send you promotional offers, bonuses, and news about 33jl — only where you have opted in to receive such communications.

33jl processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our contract with you (the Terms & Conditions) — including account management, transaction processing, and service delivery;
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including PAGCOR licensing requirements, AML regulations, and tax obligations;
• Legitimate Interests: Processing is necessary for our legitimate interests in fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights;
• Consent: For optional processing activities such as marketing communications, we rely on your explicit consent, which you may withdraw at any time.

33jl may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya/Maya, and banking partners, to process your financial transactions;
• KYC & Identity Verification Providers: Third-party services that assist with identity verification and age confirmation;
• Fraud Prevention & Risk Management Partners: Services that help us detect and prevent fraudulent activity;
• Game Software Providers: Game providers (e.g., PG Soft, Pragmatic Play, Jili) may receive limited technical data necessary to deliver game services;
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government authorities, where required by law;
• Legal & Professional Advisors: Lawyers, auditors, and other professional advisors, subject to confidentiality obligations;
• Business Transfers: In the event of a merger, acquisition , or sale of all or substantially all of 33jl's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

All third-party service providers who process personal data on our behalf are bound by data processing agreements that require them to handle your data securely and only for the purposes specified by 33jl.

33jl uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how the Platform is used.

We use the following types of cookies:

• Essential Cookies: Required for the Platform to function correctly, including session management and security. These cannot be disabled;
• Functional Cookies: Remember your preferences such as language settings and login state to improve your experience;
• Analytics Cookies: Help us understand how players use the Platform so we can improve its performance and content;
• Marketing Cookies: Used to deliver relevant promotional content to you, only where you have consented to marketing communications.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the Platform. For more information on how to manage cookies, refer to your browser's help documentation.

33jl retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements.

Specifically:

• Active Account Data: Retained for the duration of your account's active status plus a minimum of five (5) years after account closure, in compliance with PAGCOR and AML record-keeping requirements;
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations;
• KYC Documents: Retained for a minimum of five (5) years after the end of the business relationship;
• Customer Support Records: Retained for three (3) years from the date of the interaction;
• Marketing Consent Records: Retained until you withdraw consent, plus one (1) year thereafter for compliance documentation purposes.

When personal data is no longer required, 33jl will securely delete or anonymize it in accordance with our data disposal procedures.

33jl implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data at rest, including payment details and government ID information;
• Tokenization of payment card data — we never store raw card numbers;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing;
• Multi-factor authentication for administrative access to systems containing personal data;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 33jl will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012 and its implementing rules.

While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. We encourage you to use a strong, unique password for your 33jl account and to never share your login credentials with anyone.

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by 33jl:

• Right to Be Informed: The right to be informed about how your personal data is collected and processed — which this Policy fulfills;
• Right of Access: The right to request a copy of the personal data we hold about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format and to transmit it to another controller where technically feasible;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all verified requests within fifteen (15) business days. We may need to verify your identity before processing your request.

Please note that certain rights are subject to limitations where processing is required for legal compliance, fraud prevention, or the establishment, exercise, or defense of legal claims.

The 33jl platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you are not permitted to register an account or use the Platform.

If 33jl becomes aware that personal data has been collected from a person under the age of 21 without appropriate verification, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact us immediately at the details provided in Section 15.

The 33jl platform may contain links to third-party websites or services for informational purposes. This Privacy Policy applies solely to the 33jl platform and does not cover the privacy practices of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

33jl is not responsible for the content, privacy practices, or data handling of any third-party websites linked from our Platform.

33jl reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. When we make material changes, we will update the "Last Updated" date at the top of this document and, where appropriate, notify registered players via email or in-platform notification.

Your continued use of the 33jl platform after any changes to this Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the 33jl Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the chat widget on the 33jl platform
• Response Time: We aim to respond to all privacy-related inquiries within 15 business days

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data rights have not been respected. For more information, visit the NPC's official channels.